frequently asked questions
We have put together a collection of common questions and how-to's to help you out. Enjoy!
No. If you do not have a website, you can still benefit from most features of Constant Contact,
such as creating mailings, adding contacts, running reports, and sending surveys.
You can get more out of your account if you have a website.
You can add the Join My Mailing box, which site visitors can use to register for your mailing list.
You can also add the Constant Contact "Gift Reminder" and the "Send Page to a Friend."
PepperStation.com can create and manage your account for you.
We will build email campaigns or you can do it yourself with Constant Contact's robust Learning Center
that offers a variety of topics delivered via Live Webinars, Tutorials, articles, and more.
Constant Contact employs a very strict anti-spam policy that is supported by a strong permission policy.
Please review the policy below before attempting to import your list into Constant Contact.
Constant Contact allows you to import a list of email addresses for your use in Constant Contact.
These email addresses MUST BE opt-in email addresses.
The following types of email addresses are NOT appropriate:
- Any purchased listof email addresses from ANY source - no matter what that source claims.
- Any distribution mailing lists, i.e. email addresses that mail to more than one email address. Distribution lists send to more than one individual and permission has not directly been given by all individuals -past and future.Sending to one of these lists increases the likelihood of spam reports.
- Any non-specific or " role" email addresses unless you know the recipient and permission is clear.Examples: postmaster@somedomain.com, webmaster@somedomain.com, sales@somedomain.com, and business@somedomain.com.
- Any captured email addresses obtained by surfing the Internet or "scraping" web pages.
- Any illegitimateaddresses that you do not recognize or look like they may be false, e.g. 123@aol.com, abc@abc.com, nospam@hotmail.com
During both the free trial and your monthly paid service, Constant Contact manages your opt-ins and opt-outs around the clock.
An opt-in occurs when someone visits your website and submits their email address in to your Constant Contact Visitor Signup Box.
As part of our service, we collect and store the email addresses and interests that get submitted through your signup box,
real time in to your Constant Contact account.
An opt-out occurs when a contact clicks the SafeUnsubscribe® link in one of your email communications to unsubscribe from your list.
Again, this will be managed automatically and removed from your list as part of the service.
There is no limit to the number of mailings you can send during your free trial.
If your contact count, however, exceeds 100, you will be invited to continue using Constant Contact under its affordable regular pricing.
To create a free trial account:
- click here for a 60-day free trial.
- Enter your user information, including all required fields.
- Click Create Account.
- Verify the information you entered and read the "Terms & Conditions".
- Review and print for your reference the following policies:
*User Terms & Conditions
* Prohibited Content and Commerce Statement
* Email Privacy Policy
* Anti-Spam Policy
- Click Submit. The next screen you will see is the Constant Contact Home page. You are now logged into your account where you can import 100 or fewer contact email addresses.
Note:You will receive a Welcome Letter from, sent to the email address you specified on the Express Signup form. This Welcome Letter contains lots of important information regarding your Constant Contact account. Please read it carefully and keep the letter for future reference.
Yes, but your account will be reduced to limited functionality, as described below.
You are able to:
- Create new email communications
- View reporting data
- Continue to build your contact list
You are unable to:
- Send email communications
- Send test emails
You can discontinue your service with Constant Contact at anytime, however, there are no refunds. If you pay forPremium Image Hosting and choose to cancel, all image links in your draft, scheduled and sent emails are broken.
If you wish to reactivate your account, Constant Contact will assess a $25 reactivation fee.When the account is reactivated, all of the data that was in your account when you cancelled becomes available again. This includes your draft, scheduled and sent emails, and email addresses. All your images must be uploaded into the image library again.
At this time we do not provide telephone support. If you need to contact us please use the 'support' link and fill out the form.
We'll get back to you as soon as we can ( typically the same day ).
Thanks.
We accept: Visa, MasterCard, Discover, American Express.
We bill on the first of the month for recurring services occurring in the month.
We bill at the time of request for custom template design.
For large design and development projects which require a proposal, a 50% minimun deposit is required.
No. That would be evil. We treat your information like it is our own and kept it confidential.
For additional security, please do not share your login information unnecessarily.
And please note that we will never ask you to provide your login or password information.
Simple, just complete the form on the sign up page.
We will setup your account and email you with the login credential. (typically 1-2 hours).
Once you have your account, you can be up and running in a few minutes.
Contact us if you have any questions. Thank you,
The PepperStation team